Gematech Virtual Call Centres
& Voice Recordings

Benefits

• Cut Costs & Sharpen Competetivity.
• High Speed Resource Scanning means calls are answered instantly.
• Dial Up Connections save the cost of leased lines. Advanced ACD features ensure that the calls are distributed correctly.
• Easy to use Management facilities help to maximise efficiency.
• Calls can be routed to your best sales staff, or by area ensuring familiarisation with local accents and area.
•  Easily set up call plans for each individual agent specifying times of day that they are available.
•  A Scalable System allowing your network to grow with your company.

The secure voice recorder is designed to work in conjunction with the customers existing solution or alongside RSM virtual call centre product.

SVR can record every simultaneous call passing through a conventional PABX or RSM unit providing immediate and user definable access to all recordings from literally anywhere with secure web access.

Comprehensive Management Capabilities

• Playback of recorded conversations is fully user-controlled along with quality, storage and delivery method. Replay before completion is possible.
• No special Playback or hard ware is needed.
• Play back is through a standard browser or telephone.
• Live calls are controlled via a real time statistics screen with colour definition and mouse over monitoring for instant access.
• Internet Enabled through a standard web browser
• The system is fully integrated with web based call centre statistics. Directly supported search facilities include: by date, time, agent, CLI, service or anyhitng supportable via SQL Export if required.
• Web based replay of recordings uses the secure web cas streaming format.
  

• Recordings are digitally time stamped & caller id with the ability to email secure mp3 recordings.