Remote Working Solutions for
Uk Business by Internet Images
 As a result of
Government encouragement to promote life style balance
and flexible working, remote working solutions are of
particular interest to UK business.
Internet Images
recognises this fact and researched the options
currently available.
We addressed areas of
remote working which would impact on current systems and
demonstrated the most cost effective and efficient way
in which to develop this area of the clients business.
Our research included telecommunication systems, digital
communication in the form of voice over IP telephony,
virtual private networks, alternatives to hard copy
communication and advertising and the development of
business web sites.
Teleworking and
Virtual Call Centre Manager Solutions
Telecommunications is a key area as remote flexible
working could very well mean staff working from
satellite offices, alternative call centre locations or
even from home. How could a business then deal with the incoming
call distribution for remote workers. The answer we
found in the form of virtual call centre manager.
Successfully used by a travel agent who developed a
network of home users to sell his business.
(Virtual Call Centre Manager Case Study). For a
detailed look at the power and flexibility of this
scaleable telecommunication product please follow this
link. (Virtual
Call Centre Manager)
Voice Over IP
Telephony
Call costs were a major
consideration to enable ease and frequent contact
between mangers and their staff who may be located at
various places throughout the country. A cost effective
solution was the provision of voice over ip
internet telecommunication. By enhancing the
existing Internet broadband connectivity we found the
most cost effective ways in which to provide voice over ip communication.
To view the products we believe will harness technology
and
efficiently provide this solution. (Voice
Over IP)
Virtual Private
Networks
Communication in
various forms seemed to be provided for, but there was
an issue of obtaining and sharing work files with
staff based at locations other than the central server.
Virtual Private Networks provided this solution and once
more enhanced the value of an already existing
internet connection. Simply put a virtual private
network provides remote workers with a means to securely
access data stored in a central location. This was an
effective way to share information and meant travel
time for field work reasons was reduced considerably for
all staff. (Virtual
Private Networks)
Cost Effectively
producing product information and sharing knowledge.
All systems can communicate and share information although
an issue to overcome was the use of different software
packages and the subsequent costly implementation of
upgrading all user packages to one used by all
personnel.
Companies have to provide information relating to
products, brochures, catalogues, manuals etc to staff,
associates, affiliates, partners, clients and customers. This
information had to be easily shared amongst the work
force at remote offices and locations. To print and send
this information was also very costly and inconvenient.
By translating and producing documents in
adobe format, all users of the system could obtain and
read the information without the worry of system
incompatibility. This lead to additional benefits, in
that catalogues, brochures could all be held in digital
format and therefore shared with their current clients
and prospective customers with ease. The downloading
from the Internet or the sending of the digital documents
by email was both efficient,
easy and reduced costs of repetitive printing for
documents that in many cases would have been thrown in
the bin. (Document
Translation)
Web Site
Development
Sharing of
information is extremely important for all businesses
whether internally amongst staff or externally with
clients and prospective customers. Any organisation
would benefit by being able to share that information
interactively through a well planned web strategy. A web
development on the internet/intranet would
allow internal communication to be easier and more
readily available, but would also allow the company to
communicate with customers and potential clients. The
Internet already plays a major part within
the organisation with processes such as the virtual
private networks and voice over ip, we felt that to add a web
presence to our clients profiles would enhance their
reputation and complete the transformation.
Additionally most
clients and customers tend to look for a company on the
web first when considering whether to further business
relations, so a presence is very important. The nature
of the presence can vary from company to company as all
will require different functionality from a simple
business advertisement, to a fully functional shop
front. We found that many clients had issues with
maintaining the site and wanted key members of staff to
be able to control and update the information available
without incurring costs of contracting a web
company to do this on their behalf. We developed our own in
house system of content management and with an easy
interface all businesses can now have developed there
own database driven content managed web presence. This
allows them to remain in complete control of their
web as and when they need it. (Web
Site Development)
To contact Internet Images
about any of our business software or services,
follow the link at the top of the page or alternatively
email us directly on
techsupport@internet-images.co.uk. |
